By registering as a customer, you shall be deemed to have accepted that all of the terms and conditions set out below apply to you. These terms have been drafted in a clear and accessible manner, with particular care taken to avoid unnecessary legal terminology or complex wording, and are intended to set out the parties’ rights and obligations in a transparent manner. In order to register for our services and accept this Agreement, you must be at least 18 (eighteen) years of age. “ingilteredekimuhasebecim” shall not accept any liability or any claim for a refund arising from any misrepresentation of age.
FS Solutions Accounting LTD, trading as ingilteredekimuhasebecim, is licensed and supervised by the Association of Accounting Technicians (AAT). Our AAT licence number is 1009095.
We provide our services in accordance with the applicable professional standards, regulatory requirements, and anti-money laundering obligations set by the AAT. As an AAT-supervised firm, our business is subject to monitoring and oversight by the AAT to ensure that our professional and regulatory responsibilities are properly maintained.
By using our services, you acknowledge that our accounting, compliance, and related services are provided in line with these professional and regulatory obligations.
1. Agreement
By registering on the Platform and selecting a service, you (“customer”) shall be deemed to have appointed “ingilteredekimuhasebecim”, operating under FS Solutions Accounting LTD, as your accountant in respect of the services you have selected, and, where necessary, to have authorised it to act as your agent and representative before HM Revenue and Customs.
1.1. Formation of the Agreement
This Agreement shall come into force upon your registration on the Platform and your electronic acceptance of these Terms and Conditions together with any service-specific agreements, and shall constitute a legally binding agreement between the parties.
1.2. Commencement of the Services
The services shall not commence unless and until all of the following conditions have been fully satisfied: completion of identity verification (CDD/AML) procedures, your acceptance of the relevant service-specific agreement (Letter of Engagement), and approval of your customer status by us. Any payment made prior to the fulfilment of these conditions shall not be construed as meaning that the services have commenced.
1.3. Electronic Acceptance
The customer shall be deemed to have accepted that any checkbox confirmations, digital acceptances, and all other electronic consents provided via the Platform are legally valid and binding, produce the same legal effect as a handwritten signature, and constitute a valid expression of intent between the parties.
There are inherent risks associated with electronic communications (including, without limitation, email), such as loss, delay, interception by third parties, or corruption of data. Although “ingilteredekimuhasebecim” has implemented all necessary technical and organisational measures to mitigate such risks, it shall not be held liable for any damages arising from such communication processes. The customer shall be responsible for carrying out virus checks on any attachments.
1.4. Amendments
“ingilteredekimuhasebecim” reserves the right to amend these Terms and Conditions from time to time. Any material changes shall be notified to you at least 14 (fourteen) days prior to their coming into effect via the Platform, email, or any other communication channels deemed appropriate. Your continued use of the Platform and the services following the expiry of this period shall be deemed to constitute your acceptance of the updated Terms and Conditions.
2. Confidentiality
2.1. Duty of Confidentiality
We take the confidentiality of our customers’ information extremely seriously. All accounts, financial statements, tax returns, and reports prepared are processed and retained solely for use within the scope of the customer’s business and for the purpose of fulfilling applicable legal obligations. Such information shall not, under any circumstances, be disclosed to any third party without the customer’s prior explicit consent, except where disclosure is required by law.
2.2. Authorisation
The customer may authorise a third party (for example, a spouse, employee, or adviser) to communicate with us on their behalf. The customer agrees that, for such authorisation to be valid, it must be notified to us in writing or by way of digital confirmation provided via the Platform.
2.3. Data Protection and Processing
Your personal data shall be processed by “ingilteredekimuhasebecim”, operating under FS Solutions Accounting LTD, as the data controller, in accordance with the UK GDPR and the Data Protection Act 2018, solely for the purposes of providing the services, fulfilling legal obligations, and managing customer relationships. Further details in this regard are available in our Privacy Policy.
2.4. Legal Disclosure Exception
Customer data may be disclosed, to the extent necessary, to relevant authorities where required by law, where requested by regulatory bodies, or where necessary to comply with the requirements of competent authorities such as HM Revenue and Customs.
3. Terms and Termination
3.1. Commencement and Duration of the Agreement
This Agreement shall come into force upon the customer’s registration on the Platform, purchase of the relevant Service, and acceptance of the necessary agreements, and shall remain in effect until the relevant Service has been completed or until it is terminated by either party.
3.2. Conditions for Commencement of the Services
The services shall not commence unless and until all of the following conditions have been fully satisfied: completion of identity verification (CDD/AML) procedures; acceptance of the service-specific agreement (Letter of Engagement); provision by the customer of all necessary authorisations (including, where applicable, authority for representation before HM Revenue and Customs); and approval of the customer status by us.
3.3. Right of Termination
Either party may terminate this Agreement at any time by giving written notice to the other party, including by email. Upon termination of this Agreement, “ingilteredekimuhasebecim”’s status as agent and representative before HM Revenue and Customs and any other relevant authorities shall immediately cease. “ingilteredekimuhasebecim” shall not be held liable for any tax liabilities, notifications, or penalties arising after the date of termination.
3.4. Payment and Refund Policy
Payments made by the customer shall constitute a precondition for the commencement of the services and shall also constitute a binding commitment in respect of the provision of the relevant Service.
3.4.1. Commencement of the Services. The services shall be deemed to have commenced upon the occurrence of any of the following: a request for documents; the commencement of a review of customer data; or the actual initiation of any accounting or tax-related work.
3.4.2. Refund Policy. As a general rule, payments made after the commencement of the services are non-refundable, and no refund requests shall be accepted once the services have been completed. However, if the services cannot be commenced due to our failure to fulfil legal obligations or an inability to provide the services, the full amount paid shall be refunded.
Where the services are ongoing and are provided incompletely or an issue arises attributable to us, “ingilteredekimuhasebecim” may, at its sole discretion, determine whether a partial refund is appropriate, taking into account the scope of work performed, by deducting the amount corresponding to the services already provided.
Cancellation requests made by the customer shall be assessed in light of the current stage of progress, work performed, and resources allocated, and, where deemed appropriate, the remaining balance may be refunded after applying a cancellation fee corresponding to the portion of the services already commenced.
All refund requests shall be processed only after the completion of the necessary review and subject to the fulfilment of the applicable refund conditions.
3.4.3. Right of Retention. In the event that the customer has any overdue debt owed to “ingilteredekimuhasebecim”, “ingilteredekimuhasebecim” may exercise a right of retention over any and all books, documents, and records belonging to the customer until such debt has been paid in full.
3.5. Inability to Commence the Services
The services may not be commenced or may be suspended in the event that identity verification procedures are not completed, the required information and documents are not provided, or applicable legal requirements are not met. In such cases, “ingilteredekimuhasebecim” reserves the right to refuse or delay the provision of the services.
3.6. Fees and Additional Services
The services are priced based on the information provided by the customer. In the event of any changes to the customer’s information or where additional services are requested, additional fees may be charged, provided that such fees shall only be applied with the customer’s prior approval.
3.7. Updates to the Terms
Any amendments to the Terms and Conditions shall be notified to the customer at least 14 (fourteen) days in advance. Continued use of the Platform after this period shall be deemed to constitute the customer’s acceptance of the updated Terms and Conditions.
4. Payments
4.1. General Payment Structure
Unless expressly stated otherwise, the services are charged on a one-off basis or on a per-service or per-financial period basis, as applicable, and the customer agrees to pay the applicable fees in respect of the purchased Service prior to the commencement of the services.
4.2. Service-Based Fees
Each Service shall apply to a specific financial period or a specific transaction (for example, Annual Accounts or VAT Return), and the purchased Service may only be used in respect of the relevant period or transaction and may not be transferred to any other period.
4.3. Prior Periods
Where the customer has any outstanding obligations relating to prior periods, additional work may be required by us, and such work shall be subject to separate fees. In such cases, a separate quotation shall be provided to the customer prior to the commencement of the work.
4.4. Changes to Fees
Service fees may be revised due to factors such as increases in costs, market conditions, or changes in the scope of the services, and any such changes shall be notified to the customer at least 14 (fourteen) days prior to their coming into effect.
4.5. Information-Based Pricing
The pricing provided is based on the information supplied by the customer. In the event of an increase in transaction volume, a request for additional services, or changes in the structure of the business, the fees may be revised. In such cases, the customer shall be notified, and the relevant work shall only proceed upon obtaining the customer’s approval.
4.6. Payment Methods
Payments shall be collected via secure payment infrastructures (for example, Stripe) using credit or debit cards, and the customer agrees that the payment details provided at the time of payment are accurate and belong to them.
4.7. Automatic Payments
For certain Services (for example, payroll services requiring continuity), a recurring payment model may be applied. In such cases, the customer acknowledges and agrees in advance to the recurring payments applicable to the relevant Service.
5. Payment Obligations and Default
5.1. Prepayment Basis
Unless otherwise stated, the services are provided on a prepayment basis, and the services shall not be commenced until the customer has completed payment in respect of the purchased Service.
5.2. No Provision of Services Without Payment
In the event that payment is incomplete, unsuccessful, or reversed (including, without limitation, by way of chargeback or dispute), “ingilteredekimuhasebecim” reserves the right to refuse to commence the services, to suspend any services already commenced, or to withhold delivery.
5.3. Chargebacks and Payment Disputes
In the event of any bank dispute (chargeback), payment reversal, or claim of unauthorised transaction in respect of payments made by the customer, “ingilteredekimuhasebecim” reserves the right to suspend the relevant services, to terminate this Agreement where deemed necessary, and to recover any losses incurred from the customer.
5.4. Ongoing Services
For services requiring continuity (such as payroll services and the Business Starter package), payments may be collected on a recurring basis. In such cases, if payments are delayed, the services may be suspended and, where deemed appropriate, late payment charges may be applied.
5.5. Responsibility
The customer acknowledges and agrees that they are solely responsible for the accuracy of the payments made, for ensuring that the payment method used belongs to them, and for fully complying with their payment obligations.
6. Authorisation and Identity Verification
6.1. Authorisation Process
The customer agrees that, where necessary in connection with the services purchased, they shall appoint “ingilteredekimuhasebecim”, operating under FS Solutions Accounting LTD, as their authorised agent to act on their behalf before HM Revenue and Customs and other relevant authorities.
6.2. HMRC Authorisation
For the provision of the services, it is essential that the customer completes in a timely manner any authorisation codes or digital authorisation requests issued by HM Revenue and Customs and agrees to provide us without delay with all authorisation information received from HM Revenue and Customs.
6.3. Identity Verification (CDD / AML)
“ingilteredekimuhasebecim” is required, in accordance with applicable anti-money laundering legislation in the United Kingdom, to verify the identity of the customer, to request the necessary information and documentation, and to carry out verification checks against appropriate databases. For this purpose, “ingilteredekimuhasebecim” may use identity verification software and, where deemed necessary, may carry out credit checks (soft search), which shall not affect your credit score and are not conducted for the purpose of assessing your creditworthiness.
Under the laws of the United Kingdom, where any suspicion of money laundering or proceeds of crime is identified, “ingilteredekimuhasebecim” is under a legal obligation to report such matters to the relevant authorities, including the National Crime Agency (NCA). The customer acknowledges and agrees that, where such a report is made, legal restrictions may require that no disclosure is made to the customer.
6.4. Condition for Commencement of the Services
The services shall not be commenced unless and until the identity verification and authorisation processes have been completed, and “ingilteredekimuhasebecim” reserves the right to refuse or suspend the services where the identity verification is deemed insufficient.
6.5. Data Sharing and Regulatory Authorities
“ingilteredekimuhasebecim” may, in compliance with its legal obligations, share customer data with regulatory bodies such as the Association of Accounting Technicians and/or the Office of Professional Body Anti-Money Laundering Supervisors, in accordance with applicable legislation.
7. Communications
All communications with customers, including telephone calls, are recorded by us, and all call recordings are stored within our CRM system and accessed only where necessary. The customer expressly acknowledges and consents to such recording for training and monitoring purposes.
8. Referrals and Partnership Fees
8.1. Third-Party Services
In order to provide customers with additional services within the scope of the Platform, we may engage third-party service providers and business partners in areas such as insurance, financial advisory, software integrations, and other support services.
8.2. Referral Fees
“ingilteredekimuhasebecim” may receive commission or referral fees from third-party service providers in consideration for referring customers to such providers, and the customer acknowledges and agrees that such fees may be received by, and shall belong to “ingilteredekimuhasebecim”.
8.3. Separate Agreements
Third-party services may be subject to a separate agreement between the customer and the relevant service provider, and such services may be considered outside the scope of this Agreement.
8.4. Limitation of Liability
“ingilteredekimuhasebecim” shall not be liable for any errors, delays, or damages arising from services provided by third-party service providers.
9. Promotions and Offers
9.1. Promotion Terms
Discounts, promotions, and free or preferential service offers made available through the Platform are provided subject to specific conditions, and such promotions shall be valid only under the stated terms.
9.2. Continuity Requirement
Certain promotions may be conditional upon the customer continuing to receive the services for a specified period or remaining subscribed to a particular service package, and by participating in such promotions, the customer shall be deemed to have accepted the applicable conditions.
9.3. Early Termination
If the customer terminates the Service subject to a promotion before the expiry of the period specified in the applicable promotion terms, any discount or free service granted may become invalid, and the standard fee for the relevant Service may be charged to the customer.
9.4. Application and Example
For example, where a particular Service is offered free of charge or at a discounted rate, if the customer fails to comply with the applicable promotion terms, the customer agrees to pay the standard fee for such Service.
9.5. Changes to Promotions
“ingilteredekimuhasebecim” reserves the right to modify, withdraw, or limit any promotions or offers, including restricting them to specific users.
10. Customer Responsibilities in Relation to the Preparation of Financial Statements
10.1. Obligation to Provide Information and Documents
The customer undertakes to provide all accounting records, financial documents, and relevant explanations required for the preparation of the financial statements in a complete, accurate, and timely manner, and acknowledges that the information provided to us is complete and accurate.
10.2. Approval Obligation
All financial statements, tax returns, and any other filings prepared shall be reviewed and approved by the customer prior to submission to HM Revenue and Customs or any other relevant authority, and no submission shall be made without the customer’s approval.
10.3. Responsibility for Accuracy of Information
The customer acknowledges and agrees that they are solely responsible for ensuring that all financial information provided is accurate, complete, and true, and that we are under no obligation to independently verify the accuracy of such information.
10.4. Responsibility for Legal Compliance
The customer acknowledges and agrees that they are responsible for ensuring that their business operates in compliance with all applicable laws and regulations, for maintaining proper records, and for fully complying with all legal obligations.
10.5. Fraud and Irregularities
The customer acknowledges and agrees that they are responsible for ensuring that the business is conducted in an honest manner, for safeguarding assets, and for preventing and detecting fraudulent or irregular activities.
The services provided are not designed to identify deficiencies in the customer’s internal control systems, employee misconduct, or fraudulent activities. The identification of such matters is not the responsibility of “ingilteredekimuhasebecim”, and “ingilteredekimuhasebecim” shall not be held liable for any losses arising from such matters.
10.6. Previous Accounting Records
Where the customer has previously engaged another accountant or service provider, the customer agrees to provide the contact details of such person or entity and to assist in obtaining the necessary information and documentation. The customer further acknowledges and agrees that, where such information cannot be obtained, additional fees may be charged for the reconstruction of prior period records.
10.7. Timely Provision of Information
The customer agrees to provide all required information and documentation within the applicable statutory deadlines and within the timeframes requested by us, and acknowledges and agrees that any delays, penalties, or additional costs arising from a failure to do so shall be entirely the customer’s responsibility.
11. Our Responsibilities in Relation to the Preparation of Financial Statements
11.1. Provision of the Services
We shall prepare the financial statements and relevant filings based on the accounting records, financial data, and explanations provided by the customer, and all such filings shall be submitted to the customer for approval prior to submission.
11.2. Professional Care
We undertake to provide our services with reasonable care and skill and in accordance with applicable accounting standards.
11.3. Advice and Recommendations
We may provide advice regarding the adequacy of your records and may recommend improvements where we consider appropriate; however, we shall not accept any liability for any losses, penalties, or tax liabilities arising from any failure to follow such advice or recommendations.
11.4. Information-Based Services
The services provided are based entirely on the information supplied by the customer, and “ingilteredekimuhasebecim” shall not be liable for any errors arising from incomplete, inaccurate, or misleading information provided by the customer.
11.5. Limitation of Liability
The total liability of “ingilteredekimuhasebecim” arising from the services provided shall, in all circumstances, be limited to the total fees paid by the customer for the relevant service period (12 months); indirect or consequential losses, loss of profit, and third-party claims shall be excluded.
11.6. Legal Obligations and Deadlines
“ingilteredekimuhasebecim” shall use reasonable endeavours to assist the customer in fulfilling their legal obligations; however, it shall not accept any liability for any penalties, interest, or additional taxes arising from delays in the provision of required information, delays in customer approval, or delays attributable to third parties.
11.7. Additional Services
The customer acknowledges and agrees that, where they request services outside the scope of the services purchased, such services shall be subject to additional fees and shall not be commenced without the customer’s prior approval.
11.8. Retention of Records
Customer records and documents held by us shall be retained for a minimum period of 7 (seven) years in accordance with applicable legal obligations, after which they may be securely destroyed or anonymised. Customer documents may, upon request, be provided to the customer in electronic form or by any other method deemed appropriate.
Upon expiry of the statutory retention period of 7 years, “ingilteredekimuhasebecim” shall have the right to securely destroy or anonymise such records without prior notice to the customer.
11.9. HMRC Enquiries and Investigations
Any random or specific enquiries or investigations initiated by HM Revenue and Customs are not included within the scope of the standard service package. Any technical support or advisory services provided in connection with such enquiries or investigations shall be treated as additional services and shall be subject to separate fees.
11.10. Legal Compliance
“ingilteredekimuhasebecim” shall comply with all applicable laws and regulations and may, where necessary, cooperate with competent legal authorities.
12. VAT
12.1. Fees
All fees stated on the Platform are in British Pounds Sterling (£) and, unless expressly stated otherwise, are exclusive of VAT.
12.2. VAT Status
As at the date of this Agreement, “ingilteredekimuhasebecim”, operating under FS Solutions Accounting LTD, is not registered for VAT in the United Kingdom, and accordingly no VAT shall be charged to the customer in respect of the services provided.
12.3. Future Changes
In the event that “ingilteredekimuhasebecim” becomes registered for VAT, VAT may be added to the service fees in accordance with applicable legislation, and customers shall be notified accordingly.
13. Professional Indemnity Insurance
13.1. Insurance Coverage
“ingilteredekimuhasebecim”, operating under FS Solutions Accounting LTD, maintains professional indemnity insurance in respect of the services provided.
13.2. Insurance Provider
Professional indemnity insurance is provided by Hiscox Insurance Company Limited, 22 Bishopsgate, London, United Kingdom, EC2N 4BQ.
14. Accounts and Filings
14.1. Authority to Act
The customer agrees that, in connection with the services selected, “ingilteredekimuhasebecim” is authorised to act on their behalf before HM Revenue and Customs and Companies House.
14.2. Preparation of Accounts
Financial statements and tax returns shall be prepared based on the accounting records and the information provided by the customer.
14.3. Approval Requirement
No accounts or tax returns shall be submitted to the relevant authorities unless and until they have been reviewed and approved by the customer, and no submission shall be made without the customer’s approval.
14.4. Tax Notification
We shall inform the customer of the tax amounts payable and the relevant payment deadlines based on the prepared filings; however, the customer shall be responsible for ensuring that such payments are made on time.
14.5. Amendments and Additional Work
Where any changes are required to completed work or where additional filings need to be prepared, such work shall be subject to additional fees.
14.6. Communication with HMRC
Unless otherwise agreed, it is understood that, throughout the term of the signed letter of engagement, all correspondence and necessary notifications to HM Revenue and Customs on behalf of the client will be handled by us.
14.7. Provision of Information and Deadlines
The customer shall provide all required records and documents in accordance with applicable statutory deadlines and within the timeframes requested by us, and “ingilteredekimuhasebecim” shall not be liable for any delays arising from the customer’s failure to provide such information in a timely manner.
14.8. Enquiries and Investigations
Enquiries or investigations by HM Revenue and Customs may be initiated on a random basis or in connection with submitted filings. “ingilteredekimuhasebecim” may provide reasonable assistance for as long as an active service relationship continues; however, such assistance may be subject to additional fees depending on the scope of the work.
14.9. Information Requests and Third-Party Enquiries
The customer agrees that we may approach appropriate third parties to obtain any information that we consider necessary in order to carry out the services.
14.10. Specialist Services and Referrals
We are general accountants and small business tax specialists and are able to support the majority of accounting and tax requirements of a small business. Where we do not possess the relevant skills or expertise, we will endeavour to consult affiliated parties for assistance where appropriate.
However, there are circumstances where a specialist may be required. For example, if your business requires services such as EIS/SEIS filings, R&D tax relief claims, investment-related advice, or TOMS advice, we may need to refer you to an appropriate specialist who can assist you. Such specialists may charge separate fees for their services.
14.11. Scope of Authority and Tax Residency Limitation
As accountants in the United Kingdom, our services are limited to UK entities, namely UK-registered companies or UK taxpayers. We do not provide advice in relation to other tax jurisdictions. Where you and/or your company may be considered tax resident in a jurisdiction outside the United Kingdom, it is your responsibility to seek advice from a suitably qualified professional with expertise in that jurisdiction.
In most cases, a company incorporated in the United Kingdom is considered to be tax resident in the United Kingdom; however, exceptions may apply. We only act for companies that are UK tax resident and, by engaging our services, you acknowledge and confirm that you have considered your company’s tax residency status and that it is in United Kingdom.
14.12. R&D Claims and Responsibilities
If your Company is eligible to claim Research and Development (R&D) relief and you are making a claim for the first time, or have not made a claim in the previous three financial periods, HM Revenue and Customs requires that you notify them within 6 months of the end of the accounting period to which the claim relates.
You acknowledge and agree that it is your responsibility to ensure that all deadlines required by HM Revenue and Customs are met. We do not provide this service, and you will need to appoint a suitably qualified specialist to assist you in this area.
15. VAT Services (if applicable)
15.1. Scope
Where the customer purchases the relevant service, the customer agrees that “ingilteredekimuhasebecim” is authorised to act on their behalf before HM Revenue and Customs in relation to VAT returns and associated matters.
15.2. Scope Limitations
“ingilteredekimuhasebecim” reserves the right to limit, refuse, or withdraw the provision of services in relation to specialist VAT areas such as TOMS (Tour Operators Margin Scheme), Opt to Tax, or other complex VAT matters.
15.3. Approval Requirement
All VAT returns shall be submitted to the customer for approval prior to submission to HM Revenue and Customs, and no submission shall be made without the customer’s approval.
15.4. Notification
The customer shall be informed of any VAT amounts payable or refundable and the relevant payment deadlines; however, the customer shall be responsible for ensuring that such payments are made on time.
15.5. Communication with HMRC
Unless otherwise agreed, correspondence with and VAT-related processes involving HM Revenue and Customs may be handled by us on behalf of the customer throughout the term of the signed letter of engagement.
15.6. Customer Obligations
The customer acknowledges and agrees that they are responsible for providing complete records of all sales and expenses, accurately reporting all VAT-liable transactions, and supplying all required information in a timely manner.
15.7. Legal Responsibility
“ingilteredekimuhasebecim”’s authority to act on behalf of the customer shall not relieve the customer of their legal obligations, and the accuracy, timely submission, and compliance with applicable legislation in relation to VAT returns shall remain the ultimate responsibility of the customer.
15.8. Deadlines and Penalties
VAT returns must be submitted within specified statutory deadlines, and “ingilteredekimuhasebecim” shall not accept any liability for any delays, penalties, or interest arising from the late provision of information by the customer or from incomplete or inaccurate data supplied by the customer.
16. Payroll Services (if applicable)
16.1. Scope of Services
Where the customer purchases payroll services, the customer agrees that “ingilteredekimuhasebecim” is authorised to act on their behalf before HM Revenue and Customs in relation to payroll processing and associated filings throughout the term of the signed letter of engagement.
16.2. Obligation to Provide Information
In order for payroll services to be carried out, the customer agrees to provide all necessary information in a complete, accurate, and timely manner, including, without limitation, employee salary details, working hours, commencements and terminations of employment, bonuses, commissions, benefits, as well as leave and sickness records.
16.3. Timing and RTI Submissions
Under United Kingdom legislation, payroll submissions (RTI) must be made to HM Revenue and Customs on or before the date on which payments are made to employees. Accordingly, “ingilteredekimuhasebecim” shall not be liable for any delays arising from the customer’s failure to provide the required information in a timely manner.
16.4. Approval and Responsibility
The customer is responsible for reviewing the prepared payroll records and acknowledges and agrees that they are responsible for the accuracy of payroll data, the payment of employees, and the payment of all relevant taxes.
16.5. Legal Responsibility
“ingilteredekimuhasebecim”’s authority to act on behalf of the customer shall not relieve the customer of their legal obligations, and all payroll-related filings, payments, and compliance with applicable legislation shall remain the ultimate responsibility of the customer.
16.6. Incomplete or Late Information
“ingilteredekimuhasebecim” shall not be liable for any delays, penalties, or interest arising from incomplete, inaccurate, or late information provided by the customer.
17. Accounting Services (if applicable)
17.1. Scope of Services
Where the customer purchases accounting services, the customer agrees that “ingilteredekimuhasebecim” shall provide services in relation to maintaining financial records, classifying transactions, and preparing the necessary accounting entries.
17.2. Provision of Information and Documents
In order for accounting services to be carried out, the customer agrees to provide all sales and expense records, bank transactions, and relevant financial documents in a complete, accurate, and orderly manner.
17.3. Records Maintained by the Customer
Where the customer maintains their own accounting records, the customer acknowledges and agrees that they are responsible for ensuring that such records are accurate and properly reconciled. “ingilteredekimuhasebecim” may, where deemed necessary, perform sample checks and notify the customer of any deficiencies identified.
17.4. Corrections and Additional Work
In the event that corrections to inaccurate records, completion of missing data, or reconstruction of prior period records are required, additional fees may be charged, and such work shall be submitted to the customer for approval prior to commencement.
17.5. Pricing and Transaction Volume
The pricing provided is based on the transaction volume declared by the customer, and where the actual transaction volume is higher, additional fees may be charged or the pricing may be revised accordingly.
17.6. Complexity and Special Circumstances
Where the business is more complex than anticipated or involves non-standard accounting transactions, the services may be provided on an hourly rate basis or subject to revised pricing.
17.7. Condition of Records
The records provided by the customer are expected to be orderly, clear, and capable of being processed, and where this is not the case, additional fees may be charged for organising such records.
18. Company Formation Services (if applicable)
18.1. Scope of Services
Where the customer purchases company formation services, the customer acknowledges and agrees that “ingilteredekimuhasebecim” is authorised to prepare and submit the company incorporation application to Companies House, provide the necessary information to the relevant authorities, and carry out the official procedures relating to the incorporation process on the customer’s behalf.
18.2. Obligation to Provide Information and Documentation
The customer agrees to provide all information, documentation, and declarations required for the company formation process accurately, completely, and in an up-to-date manner. “ingilteredekimuhasebecim” shall not be liable for any delays, rejections, or other consequences arising from incomplete, inaccurate, or misleading information provided by the customer.
18.3. Identity Verification and Compliance Procedures
The company formation service shall not commence until all required identity verification (CDD/AML), customer onboarding procedures, and applicable legal compliance checks have been satisfactorily completed. “ingilteredekimuhasebecim” reserves the right to request additional information or documentation and to refuse customer onboarding where required by law, regulation, or internal compliance procedures.
18.4. Company Name and Formation Information
The proposed company name, business activities (including SIC codes), shareholding structure, Persons with Significant Control (PSC) information, director details, and all other incorporation information shall be provided by the customer. “ingilteredekimuhasebecim” does not guarantee that any proposed company name or information submitted will be accepted by Companies House.
18.5. Government Authority Procedures
The review and processing of company incorporation applications are subject to the procedures and processing times of Companies House and any other relevant governmental authorities. Accordingly, “ingilteredekimuhasebecim” does not guarantee that any application will be approved or completed within a specific timeframe.
18.6. Post-Incorporation Obligations
The successful incorporation of a company does not relieve the customer of any legal, regulatory, or tax obligations. The customer acknowledges and agrees that they remain solely responsible for all ongoing obligations, including but not limited to Annual Accounts, Confirmation Statements, Corporation Tax, VAT, Payroll, and any other statutory filing or reporting requirements.
18.7. Refusal or Termination of Services
“ingilteredekimuhasebecim” reserves the right to refuse, suspend, or terminate the provision of services where fraud is suspected, misleading information has been provided, identity verification procedures have not been completed, legal or regulatory compliance concerns arise, or where the provision of services is otherwise considered inappropriate under applicable laws and regulations.
18.8. Official Fees
Unless expressly stated otherwise, the standard Companies House incorporation fee is included within the service fee. “ingilteredekimuhasebecim” reserves the right to notify the customer in advance of any changes to official government fees or any additional requirements falling outside the scope of the standard company formation service.
19. Registered Office Address Services (if applicable)
19.1. Provision of the Services
Registered office address services are provided through our third-party service providers (business partners), and the customer agrees to the use of such third-party providers in connection with this service.
19.2. Scope of the Service
Under the registered office address service, official correspondence sent by Companies House and HM Revenue and Customs shall be received and forwarded to the customer.
19.3. Service Limitations
Commercial deliveries, marketing materials, and correspondence not related to accounting services are not included within the scope of the registered office address service, and “ingilteredekimuhasebecim” reserves the right, at its sole discretion, to determine whether such items will be accepted.
19.4. Third-Party Responsibility
As the registered office address service is provided through third-party service providers, “ingilteredekimuhasebecim” shall not be liable for any issues relating to postal delivery, including delays or loss.
20. Identity Verification (ACSP) Services (if applicable)
20.1. Scope of Services
Where the customer purchases identity verification (ACSP) services, the customer acknowledges and agrees that “ingilteredekimuhasebecim” shall carry out the necessary identity verification, customer due diligence (CDD), and anti-money laundering (AML) checks in accordance with the laws and regulations applicable in the United Kingdom.
20.2. Provision of Information and Documents
The customer agrees to provide all requested identification documents, proof of address, and any other required information accurately, completely, and in an up-to-date manner in order to enable the completion of the identity verification process.
Identity verification and document verification processes may be carried out through third-party verification technologies and service providers (for example, Didit). As part of this process, identity document scanning, real-time document authenticity checks, facial verification (face scan/liveness checks), biometric matching, and anti-fraud checks may be conducted.
The customer acknowledges and agrees that, for the purpose of carrying out such verification processes, the necessary personal data may be shared with the relevant verification service providers in compliance with the applicable data protection laws and regulations.
20.3. Refusal of Service
“ingilteredekimuhasebecim” reserves the right to refuse, suspend, or terminate the provision of services where any information or documentation provided is deemed insufficient, unverifiable, or suspicious.
20.4. Regulatory Obligations
Information obtained as part of the identity verification services may be disclosed to competent authorities in accordance with the applicable laws and regulations of the United Kingdom.
20.5. No Guarantee of Approval and Reporting of Suspicious Activity
Completion of the identity verification service does not constitute or guarantee the customer’s automatic approval, registration, or acceptance by Companies House, HM Revenue and Customs, or any other governmental or regulatory authority.
Where fraud, identity manipulation, the use of misleading information, document tampering, or any suspicious activity is identified during the identity verification process, “ingilteredekimuhasebecim” reserves the right, where required or deemed necessary under applicable United Kingdom laws and regulations, to report such matters to the relevant governmental authorities, regulatory bodies, or competent authorities responsible for the prevention of money laundering and financial crime.
21. Confirmation Statement Services (if applicable)
21.1. Scope of Services
Where the customer purchases Confirmation Statement (CS01) services, the customer acknowledges and agrees that “ingilteredekimuhasebecim” is authorised to prepare the necessary information and make the relevant filing with Companies House on the customer’s behalf.
21.2. Accuracy of Information
The customer shall be responsible for confirming that “ingilteredekimuhasebecim”’s shareholding structure, Persons with Significant Control (PSC) information, registered office address, SIC codes, and all other company information are accurate and up to date.
21.3. Approval Process
Prior to the submission of the Confirmation Statement filing, the customer’s approval shall be obtained, and no submission shall be made without the customer’s prior approval.
21.4. Official Fees
Unless expressly stated otherwise, the official filing fee payable to Companies House in relation to the Confirmation Statement service is included within the service fee. “ingilteredekimuhasebecim” reserves the right to notify the customer in advance of any changes to official government fees or any additional official filing requirements that may arise.
21.5. Delays and Penalties
The customer shall be solely responsible for any delays, penalties, or risk of strike-off arising as a result of the late provision of required information or documentation by the customer.
22. Companies House Amendment and Registration Services (if applicable)
22.1. Scope of Services
The customer acknowledges and agrees that, within the scope of company amendment and official registration services, “ingilteredekimuhasebecim” is authorised to act on the customer’s behalf before Companies House, HM Revenue and Customs, and any other relevant governmental or regulatory authorities.
22.2. Types of Services
Such services may include, without limitation, the appointment or resignation of directors, changes relating to Persons with Significant Control (PSC), company name changes, Corporation Tax UTR applications, Self Assessment UTR applications, EORI registrations, ICO registrations, and similar official application and notification procedures.
22.3. Obligation to Provide Information
The customer agrees to provide all information, documentation, and verification records required for the completion of the relevant applications and notifications accurately, completely, and in an up-to-date manner.
22.4. Identity Verification and Review
“ingilteredekimuhasebecim” may, where deemed necessary, request additional identity verification documents, proof of address, or supporting documentation from the customer or any relevant individuals, and reserves the right not to commence the provision of services until all required verification procedures have been satisfactorily completed.
22.5. Government Authority Procedures
The review and processing of applications are subject to the processing times of the relevant governmental authorities, and “ingilteredekimuhasebecim” does not provide any guarantee regarding approval, registration, or completion timelines.
22.6. Official Fees and Charges
Unless expressly stated otherwise, standard official filing fees charged by Companies House or other relevant governmental authorities are included within the service fee. “ingilteredekimuhasebecim” reserves the right to notify the customer in advance of any changes to official government fees or where additional application requirements arise outside the scope of the standard service.
22.7. Accuracy of Information and Legal Responsibility
The customer confirms that all information provided is accurate and compliant with applicable legal requirements. Any application or filing made by “ingilteredekimuhasebecim” on the customer’s behalf shall not relieve the customer of their legal obligations or responsibilities.
22.8. Suspicious or Misleading Information
“ingilteredekimuhasebecim” reserves the right to refuse or suspend the provision of services, and to report the matter to the relevant governmental or regulatory authorities, where fraud, misleading information, document tampering, or any suspicious activity is identified.
23. Company Dissolution Services (if applicable)
23.1. Scope of Services
Where the customer purchases company dissolution, voluntary strike-off, or company closure services, the customer acknowledges and agrees that “ingilteredekimuhasebecim” is authorised to prepare and submit the necessary applications to Companies House, make the relevant notifications, and carry out such official procedures as may be required on the customer’s behalf.
23.2. Customer Declarations and Responsibilities
The customer confirms that all information provided to us regarding “ingilteredekimuhasebecim”’s operational status, financial records, liabilities, tax obligations, and third-party obligations is accurate, complete, and up to date.
The customer further represents and warrants that “ingilteredekimuhasebecim” has ceased trading, that all required statutory records have been properly maintained, that existing debts and liabilities have been assessed, and that there is no known circumstance that would prevent or restrict “ingilteredekimuhasebecim”’s dissolution or strike-off process.
23.3. Tax and Filing Obligations
“ingilteredekimuhasebecim” dissolution process does not relieve the customer of any obligations relating to prior tax returns, Annual Accounts, Confirmation Statements, VAT Returns, Payroll obligations, or any other statutory filing or reporting requirements.
“ingilteredekimuhasebecim” may, where deemed necessary, request additional accounts, tax returns, financial records, or supporting documentation prior to proceeding with the dissolution process.
23.4. Refusal or Suspension of Services
“ingilteredekimuhasebecim” reserves the right to refuse, suspend, or terminate the provision of services where incomplete information is provided, misleading statements are made, there is an outstanding tax or debt risk, an ongoing review or investigation exists, or where fraud, document tampering, or suspicious activity is suspected.
23.5. Government Authority Procedures and Approval
The review and completion of company dissolution procedures are subject to the processes and decisions of Companies House, HM Revenue and Customs, and any other relevant governmental or regulatory authorities. Accordingly, “ingilteredekimuhasebecim” does not guarantee that any application will be accepted, completed within a specific timeframe, or that “ingilteredekimuhasebecim” will ultimately be dissolved or strike off.
23.6. Objections and Third-Party Claims
Applications for company dissolution or strike-off may be challenged or objected to by HM Revenue and Customs, creditors, banks, employees, or other third parties. “ingilteredekimuhasebecim” shall not be liable for any delays, rejected applications, investigations, additional review procedures, or any consequences arising as a result of such objections, governmental reviews, or third-party claims.
23.7. Liabilities Arising After Dissolution
Any legal or financial liabilities arising after “ingilteredekimuhasebecim” has been dissolved, including but not limited to tax liabilities, interest, penalties, historical obligations, third-party claims, restoration of “ingilteredekimuhasebecim” to the register, governmental reviews, or investigations, shall remain the sole responsibility of the customer.
23.8. Additional Services and Fees
Any additional work falling outside the scope of the standard company dissolution service, including technical consultancy, historical record rectification, correspondence with HM Revenue and Customs, or governmental review and investigation processes, may be subject to additional fees and charges.
23.9. Official Fees
Unless expressly stated otherwise, standard official filing fees charged by Companies House or other relevant governmental authorities are included within the service fee.
24. Contractors and IR35 (if applicable)
24.1. Scope of IR35
Where the customer’s activities involve contracting arrangements or similar structures, they may be subject to assessment under the IR35 legislation.
24.2. Responsibility
The customer acknowledges and agrees that they are solely responsible for determining whether they fall within the scope of IR35, for making the correct classification, and for fulfilling any associated tax obligations.
24.3. Limitation of Advice
“ingilteredekimuhasebecim” may provide general information and guidance in relation to IR35; however, such information does not constitute binding advice and shall not replace the customer’s own assessment or final decision.
24.4. Specialist Advice
Where complex arrangements exist within the scope of IR35 or where detailed analysis is required, the customer shall obtain independent advice from suitably qualified specialists.
24.5. Disclaimer of Liability
“ingilteredekimuhasebecim” shall not be liable for any tax liabilities, penalties, or interest arising from any IR35 assessments or decisions made.
25. Making Tax Digital for Income Tax (if applicable)
25.1. Scope
Where the customer purchases the relevant Service, the customer acknowledges and agrees that they authorise “ingilteredekimuhasebecim” to prepare and submit quarterly updates in accordance with the Making Tax Digital (MTD) requirements imposed by HM Revenue and Customs.
25.2. Quarterly Updates
Quarterly updates shall be prepared and submitted based on the records provided by the customer and the data available within the system, and the customer acknowledges and agrees that such updates may be indicative in nature and may differ from the final year-end return.
25.3. Approval Process
Separate written approval may not be obtained prior to each submission of quarterly updates, and the customer acknowledges and agrees that they provide general consent for such submissions to be made as part of the services.
25.4. Final Filings
Customer approval shall be obtained for filings that conclusively determine the customer’s tax obligations, including the year-end return and the final tax return.
25.5. Responsibility
The customer acknowledges and agrees that they are responsible for the accuracy of the data provided, the completeness and timeliness of their records, and the approval of final filings, and “ingilteredekimuhasebecim” shall not be liable for any differences or outcomes arising from the quarterly updates.
26. Fair Usage Policy
26.1. Excessive Use of Services and Fee Adjustment Policy
In order to ensure that the business relationship remains commercially viable, we reserve the right to increase our fees in respect of customers who make excessive use of our services. This policy shall primarily apply to customers who consume a disproportionate amount of our accountants’ time through unnecessary requests, an unreasonable volume of queries, or enquiries unrelated to accounting or the services we provide.
We acknowledge that new customers, particularly those new to business, may require additional support and guidance when they first engage our services, and this will be taken into consideration.
26.2. Notification and Fee Adjustment Process in Case of Excessive Use
If we consider that a customer has breached this policy, we will notify them in writing and may offer the option of adjusting the level of service or revising the applicable fees to reflect the increased demands on our accountant’s time.
26.3. Scope of Services and Additional Advisory Fees
Any unlimited support and advice included within the selected package relates solely to the services assigned to us. For specialist advice or assistance on matters outside the scope of the selected services, we may charge a reasonable fee depending on the nature of the work, which shall be agreed by both parties prior to the commencement of any such work.
27. Your Personal Data, Privacy and Security
27.1. Privacy Policy and Data Use Notice
Please take the time to read our Privacy Policy carefully. This policy outlines the data we collect from you, how we use your data, and how we ensure that it is kept secure.
27.2. Acceptance of the Privacy Policy
By accepting these Terms and Conditions, you shall be deemed to have read and understood our Privacy Policy.
28. Complaints Procedure
Most concerns can be resolved promptly and satisfactorily through the individual you are dealing with. If your issue remains unresolved and you wish to make a formal complaint, please do so by completing our complaint submission form, and our customer Experience team will review it. Complaints cannot be accepted by telephone and must be submitted in writing.
29. Respect in the Workplace
We are committed to creating and maintaining a positive and respectful working environment for both our staff and our customers. Our staff will always treat you with courtesy and respect. In return, you agree to treat our staff with courtesy and respect at all times.
If it is reasonably determined that you have been rude, aggressive, or abusive towards any member of our staff at any time, we reserve the right to immediately cease all communication with you and to resign from acting as your accountant.
30. Third Party Rights
No rights or obligations under this Agreement shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999. The services, reports, and advice provided by “ingilteredekimuhasebecim” are for the sole use of the customer and may not be assigned or disclosed to any third party without the prior written consent of “ingilteredekimuhasebecim”.
31. Jurisdiction
The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation.